|
Payment Terms and Agreement
Below are important plain language highlights of our
Pricing Terms and Agreement. (to view a full copy of the
Agreement, scroll down past these highlights):
There is a fixed site visit
fee (service Call Charge) of $50 for the visit by our
Technicians. This fee covers getting your Technician onsite
only and does not count towards the charge for technical
services.
Our service charge is
$18.75 per 15 minutes of service (75.00 per hour)
With a minimum visit of 30
minutes, the total minimum cost would be $87.50 ($50 +
$37.50)
Important Note: All
payments are due at the time of service. Please make
arrangements to settle up with your Technician with cash,
check, or credit card even if you will not personally be
present at the time of the visit.
The language in our
agreement is designed to cover all situations and
possibilities even if they are not what you have called on us
for (for example, if you call us for tutoring in Microsoft
Excel, the language regarding moving furniture and drilling
holes in walls is not relevant, however if you call us for
installation of Network wiring, it is very relevant)
The release of liability
for the condition of your computer is necessary because we
come to you not knowing the state of your computer and even a
system which seems to be operating normally when we arrive,
could be operating in a compromised state or even
coincidentally fail during our visit. As such, we must
protect ourselves from these chance possibilities.
About Discount Coupons and Special Discounts:
House Call Computer Service may from time to time publish
discount coupons and promotional discounts. Unless
specifically stated otherwise, all promotional discounts and
coupons offered by House Call Computer Service are discounts
against the site visit fee and cannot be applied to the
hourly service charge. As such, the coupons or discounts may
only be redeemed when the full $50 site visit fee is charged.
Under no circumstances may multiple coupons, discounts or
offers be combined against a single billing.
Below is a full copy of our Pricing Terms and Agreement
for your review:
I/We, ("Customer") agree to the following terms
for services rendered by House Call Computer Service.
Payment Terms:
Customer agrees to pay a basic
visit fee of $50.00 for House Call Computer Service to come to
the Customer’s location to make the service call. In
addition, Customer agrees to pay a service charge of $18.75
per quarter hour for time spent by House Call Computer Service
at Customer's site. The $50.00 basic visit fee is not
credited towards your service charge and is due regardless of
the outcome of service. The minimum charge for successful
service is $68.75 (basic visit fee plus minimum quarter hour
service charge). House Call Computer Service reserves the
right to refuse service as well as to change fees and rates at
any time without notice.
House Call Computer Service does not provide billing
services to Customers. Customer agrees to pay House Call
Computer Service for all charges at the time of service.
Release of Liability:
Customer agrees to release
and hold harmless House Call Computer Service from any and all
liability associated with the performance of service or the
provision of parts, and acknowledges also that House Call
Computer Service offers no explicit or implied warranty or
guarantee on services performed or parts provided, other than
the manufacturer’s warranty. Further:
1. Customer acknowledges that due to the
nature of the services being performed, there is potential
risk of damage or loss including, but not limited to, damage
to Customer's home, office, computer hardware, cabling, hubs,
routers, switches, peripherals, accessories, and furniture, as
well as potential risk of damage, corruption, or loss of
computer software, applications, data, and data storage media.
2. Customer agrees to release and hold
harmless House Call Computer Service from all liability for
damage or loss as well as any incidental or consequential
material or financial damage or loss that may result from the
actions of House Call Computer Service, its agents or service
representatives.
3. Customer grants House Call Computer
Service, its agents and service representatives, access and
permission to physically disassemble any and all computer
systems, components, networks, cabling, hubs, routers,
switches, peripherals, and accessories.
4. Customer grants House Call Computer
Service, its agents and service representatives, access,
security rights, and permission to open, view, modify, edit,
delete, or otherwise manipulate Customer's computer software,
applications, data, and data storage media including, but not
limited to, the computer Operating System, word processing,
spreadsheets, databases, workflow, graphics, audio, video,
system drivers and libraries, and any other type of software
or data that may be contained on Customer's computer system or
network.
5. Customer grants House Call Computer
Service, its agents and service representatives, permission to
physically access Customer's home or office property where
Customer's computer system and/or network resides.
6. Customer grants House Call Computer
Service, its agents and service representatives, permission to
perform modification to Customer's home or office property for
the purpose of installing or troubleshooting computer and/or
networking hardware, cabling, hubs, routers, switches or
peripherals. Modification may include such practices as
drilling through or disassembling furniture, walls, floors,
carpet or trim, laying and removing cabling and devices
including affixing cabling and devices to furniture, walls,
floors, or trim, using nails, screws, staples, hangers, or
plastic ties.
7. Customer grants House Call Computer
Service, its agents and service representatives, permission to
download and/or install software on Customer's computer and/or
network, including but not limited to, virus scanners,
diagnosis and repair utilities, drivers, libraries, and
software requested to be installed by Customer.
8. Customer grants House Call Computer
Service, its agents and service representatives, permission to
install hardware in Customer's computer and/or network,
including but not limited to, memory chips, processor chips,
cooling fans, batteries, hard drives, tape drives, storage
devices, modem and communication devices, audio and video
cards, network interface cards, hubs, routers, switches,
printers, scanners, cables, and any other hardware requested
to be installed by Customer.
9. House Call Computer Service strongly
recommends that Customer safeguard critical data by backing up
said data prior to any services performed by House Call
Computer Service. Unless specifically requested and provided
as a paid service by House Call Computer Service, Customer is
responsible for any backup, archiving, or protective storage
as well as restoration if required, of Customer's data. House
Call Computer Service is a provider of billable on-site
services and does not offer or provide telephone technical
support. Neither the signing of this agreement nor the
performance of services by House Call Computer Service implies
availability of telephone technical support. This document
constitutes the entire agreement between Customer and House
Call Computer Service. No other agreement, whether verbal or
written shall be in effect except if agreed to and authorized
in writing.
By accepting service, Customer agrees to the terms of
this Payment Terms and Release of Liability
form.
|
![[House Call Computer Service Logo]](images/logo.jpg){kind=logo}
